Effective Date: September 4, 2026
At OXUS, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, purchase our hair care products, contact us, or otherwise interact with our services.
By using the OXUS website, you acknowledge the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including:
Full name
Email address
Phone number
Billing and shipping address
Order and purchase information
Payment-related information
Account information, if you create an account
Messages, reviews, feedback, or enquiries submitted to us
We may also automatically collect certain technical information when you use our website, such as:
IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referring website or source
Cookie and analytics information
OXUS may use your personal information to:
Process and fulfil your orders
Arrange shipping and delivery
Provide order confirmations and updates
Respond to customer enquiries and support requests
Manage returns, refunds, or replacements
Improve our products, website, and customer experience
Personalise website content and product recommendations
Detect and prevent fraud or misuse
Maintain the security of our website
Comply with applicable legal and regulatory requirements
Send promotional emails, offers, product updates, or marketing communications where permitted or where you have provided consent
You may opt out of promotional communications at any time using the unsubscribe option provided in our communications or by contacting us.
Payments made through the OXUS website may be processed by third-party payment gateways or financial service providers.
We generally do not directly store complete credit card, debit card, UPI, or banking credentials. Payment providers may collect and process this information according to their own privacy policies and security standards.
We recommend reviewing the privacy policies of the payment services available during checkout.
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with the website.
Cookies may be used to:
Keep items in your shopping cart
Remember your preferences
Maintain account sessions
Analyse website traffic and performance
Understand customer behaviour
Measure marketing campaign effectiveness
Provide relevant advertising
You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
We may use third-party analytics and advertising services to understand website performance, visitor behaviour, and the effectiveness of our marketing campaigns.
These providers may use cookies, pixels, device identifiers, or similar technologies to collect information about your interaction with our website.
Depending on the tools used by OXUS, these services may include search engines, social media platforms, advertising networks, ecommerce platforms, and analytics providers.
We do not sell your personal information.
We may share necessary information with trusted third parties that help us operate our business, including:
Shipping and courier partners
Payment processors
Ecommerce and website service providers
Hosting providers
Customer support tools
Email and SMS service providers
Analytics providers
Advertising and marketing platforms
IT and security service providers
Professional advisers or regulatory authorities where legally required
These parties may receive only the information reasonably required to provide their respective services.
We may also disclose information where required by law, regulation, legal process, court order, or government authority.
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and complying with legal, accounting, or regulatory obligations.
When personal information is no longer required, we may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.
However, no method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable precautions to protect your information, absolute security cannot be guaranteed.
Subject to applicable laws, you may have rights concerning your personal information, including the right to:
Request information about how your personal data is being processed
Request access to your personal information
Request correction of inaccurate or incomplete information
Request deletion or erasure of personal information where applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the handling of your personal information
Nominate another person to exercise applicable rights in circumstances permitted by law
Requests may be subject to identity verification and applicable legal exceptions.
To exercise any applicable privacy rights, please contact us using the details provided in the Contact Us section below.
If you subscribe to our newsletter, promotional messages, or marketing communications, we may send you information about:
New OXUS products
Hair care launches
Special offers
Discounts
Promotions
Relevant brand updates
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or contacting us directly.
Transactional communications relating to your orders or account may still be sent where necessary.
The OXUS website may contain links to third-party websites, social media platforms, payment providers, or other external services.
OXUS is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.
Our website and products are not intended to knowingly collect personal information from children except where permitted by applicable law and with any legally required consent or authorization.
If we become aware that personal information relating to a child has been collected in circumstances where it should not have been, we will take reasonable steps to address the matter.
Some of the service providers used to operate our website, process payments, provide analytics, host data, or support marketing activities may process information from locations outside your state or country.
Where applicable, we take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.
OXUS may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, services, technology, or legal requirements.
When changes are made, the updated Privacy Policy will be published on this page with a revised effective date.
We encourage you to review this page periodically.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
OXUS
Email: priyanshugroupoxus@gmail.com
Phone: +91 8295198000
Address: New Saraswati Colony, Vill. Kheri Markanda, K.K.R , Haryana - 136131
For privacy-related grievances, you may also contact the person designated by OXUS to handle privacy or data protection requests at the contact details provided above.