Effective Date: September 4, 2026
At OXUS, we aim to deliver your hair care products safely, securely, and as quickly as possible. This Shipping Policy explains how orders are processed, shipped, delivered, and handled in case of delays or delivery issues.
Orders are generally processed after payment confirmation and successful order verification.
Most orders are processed within 1–3 business days.
Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.
Once your order has been dispatched, you will receive shipping or tracking information through your registered email address, phone number, SMS, or other available communication method.
OXUS currently ships to serviceable locations within India.
Delivery availability may depend on the courier partner servicing your PIN code.
If your location is not serviceable, we may contact you regarding alternative delivery options or cancel the order and initiate a refund where applicable.
After dispatch, orders are generally delivered within:
3–7 business days
Delivery times may vary depending on:
Delivery location
Courier partner
Remote or restricted areas
Weather conditions
Public holidays
Festivals or promotional periods
Transportation disruptions
Operational or logistical delays
The estimated delivery timeframe is provided for guidance and is not a guaranteed delivery date.
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
OXUS may offer free shipping on selected orders, products, promotional campaigns, or orders above a specified purchase value.
Shipping offers may be changed or withdrawn from time to time.
Cash on Delivery (COD) may be available for selected locations and orders.
Additional COD charges may apply and will be displayed during checkout where applicable.
OXUS reserves the right to restrict or disable COD for certain PIN codes, customers, order values, or products.
Once your order has been shipped, tracking details may be sent to you by email, SMS, WhatsApp, or through your OXUS account where available.
Please allow some time after dispatch for the courier tracking system to update.
If your tracking information has not been updated for an extended period, please contact our customer support team.
Customers are responsible for providing accurate and complete delivery information, including:
Full name
Complete address
PIN code
Phone number
Any relevant landmark or delivery instructions
OXUS is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.
If you notice an error in your delivery address, please contact us as soon as possible.
Address changes may not be possible once an order has been dispatched.
Courier partners may make one or more attempts to deliver your order.
If delivery cannot be completed because the customer is unavailable, refuses the order, provides an incorrect address, or cannot be contacted, the package may be returned to OXUS.
If you request re-shipment after a returned delivery, additional shipping charges may apply.
Although we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control.
These may include:
Courier delays
Weather conditions
Natural disasters
Government restrictions
Strikes
Transportation interruptions
High order volumes
Public holidays
Technical or operational issues
If your order is significantly delayed, please contact our customer support team and we will assist you with the available tracking information.
If your package appears visibly damaged, tampered with, or opened at the time of delivery, we recommend documenting the condition of the package before opening it.
If you receive a damaged or defective product, please contact OXUS customer support within [48 hours / your applicable reporting period] of delivery.
You may be asked to provide:
Order number
Photographs of the package
Photographs or videos of the damaged product
Shipping label
Any other information reasonably required to verify the issue
Eligible claims will be handled according to our Return and Refund Policy.
If your order contains a missing or incorrect product, please contact us within [48 hours / your applicable reporting period] of receiving your order.
Please provide your order details along with supporting photographs or an unboxing video where reasonably required.
Once the issue is verified, we may arrange a replacement, reshipment, or refund in accordance with our applicable policies.
If tracking indicates that your package has been lost in transit, please contact our customer support team.
We will coordinate with the courier partner to investigate the shipment.
Where a shipment is confirmed as lost, OXUS may offer a replacement or refund, depending on product availability and the circumstances of the order.
An order may be returned to OXUS by the courier partner due to reasons including:
Customer unavailable
Incorrect or incomplete address
Customer refusal
Failed delivery attempts
Unserviceable location
Unable to contact customer
If a prepaid order is returned to us, any applicable refund will be processed in accordance with our refund policy after adjusting charges where legally permissible and applicable.
For COD orders returned due to customer refusal or repeated failed delivery, OXUS may restrict COD availability for future orders.
Unless otherwise stated on our website, OXUS currently does not offer international shipping.
If international shipping becomes available, the applicable shipping charges, customs duties, taxes, and delivery timelines will be communicated during checkout or on the relevant website page.
Once an order has been processed or dispatched, we may not be able to:
Change the shipping address
Change the product
Add or remove items
Change the payment method
Cancel the shipment
Please contact our customer support team immediately if you need to request a modification.
An order may be considered successfully delivered when the courier tracking system confirms delivery to the address provided during checkout.
If tracking shows your order as delivered but you have not received it, please contact us promptly so that we can assist with the courier investigation.
If you have any questions regarding shipping, delivery, or tracking, please contact:
OXUS
Email: priyanshugroupoxus@gmail.com
Phone: +91 8295198000
Business Address: New Saraswati Colony, Vill. Kheri Markanda, K.K.R , Haryana - 136131