Effective Date: September 4, 2026
Welcome to OXUS. These Terms of Service govern your access to and use of our website, products, services, and any purchases made through our online store.
By accessing our website or purchasing products from OXUS, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or services.
OXUS is a hair care brand offering products including hair serums, shampoos, and other related hair care products.
Throughout these Terms, the terms “OXUS,” “we,” “us,” and “our” refer to the owner and operator of the OXUS website.
The terms “you,” “your,” and “customer” refer to any visitor, user, or purchaser using our website.
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are using the website on behalf of another person or organisation, you confirm that you have the authority to accept these Terms on their behalf.
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, sizes, pricing, and other information displayed on our website are accurate.
However:
Product packaging may occasionally be updated.
Colours may appear slightly different depending on your device or screen settings.
Product availability may change without prior notice.
Minor variations in packaging or presentation may occur.
OXUS reserves the right to modify, discontinue, or update any product at any time.
Our products are intended for general cosmetic and personal care purposes.
Individual results may vary depending on factors including hair type, hair condition, frequency of use, lifestyle, environment, and the manner in which a product is used.
Information provided on our website, social media pages, packaging, advertisements, blogs, or other materials is for general informational purposes and should not be considered medical advice.
If you have a medical condition, scalp disorder, known allergy, or specific sensitivity, you should consult an appropriate healthcare professional before using a product where necessary.
Always review the ingredients and usage instructions before use.
When you place an order through the OXUS website, you are making an offer to purchase the selected products.
An order is considered accepted when we confirm or process it.
We reserve the right to cancel or refuse an order in circumstances including:
Product unavailability
Incorrect pricing or product information
Payment failure
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Technical or system errors
Violation of these Terms
If payment has already been received for an order that we subsequently cancel, an applicable refund will be initiated in accordance with our refund procedures.
All product prices are displayed in the currency specified on our website.
Prices may be changed at any time without prior notice.
Applicable taxes, shipping charges, COD charges, or other fees may be added during checkout where relevant.
The final amount payable will normally be shown before you confirm your order.
In case of an obvious pricing error, OXUS reserves the right to cancel the affected order and issue a refund where payment has already been made.
We may accept payment through third-party payment gateways and available payment methods displayed during checkout.
Depending on availability, these may include:
Credit cards
Debit cards
UPI
Net banking
Digital wallets
Cash on Delivery
Other supported payment methods
Payment transactions may be processed by independent third-party payment providers and may also be subject to their terms and conditions.
OXUS does not guarantee the availability of any particular payment method at all times.
Orders will be shipped to the delivery address provided by you during checkout.
Estimated delivery dates are provided for convenience and may vary due to circumstances including:
Courier delays
Weather conditions
Public holidays
Incorrect or incomplete addresses
Remote delivery locations
Operational disruptions
Events outside our reasonable control
You are responsible for providing accurate shipping and contact information.
OXUS will not be responsible for delays or failed delivery resulting from incorrect information provided by the customer.
Please refer to our Shipping Policy for additional information.
Returns, replacements, cancellations, and refunds are subject to the conditions stated in our applicable Return and Refund Policy.
Customers should inspect their order after receiving it and notify us within the applicable period if a product is:
Damaged
Defective
Incorrect
Missing from the shipment
Otherwise eligible for replacement or refund under our policy
For hygiene and safety reasons, opened or used personal care and cosmetic products may not be eligible for return unless they are defective, damaged, incorrect, or otherwise required to be accepted under applicable law.
Nothing in these Terms is intended to restrict any rights available to consumers under applicable law.
Customers may request cancellation of an order before it has been processed or shipped, subject to our cancellation policy.
Once an order has been dispatched, cancellation may not be possible.
OXUS may also cancel an order for reasons including stock availability, payment issues, fraud prevention, incorrect information, or operational circumstances.
OXUS may offer promotional discounts, coupon codes, free shipping, bundles, gifts, or other offers from time to time.
Unless otherwise specified:
Offers cannot be exchanged for cash.
Discount codes may have an expiry date.
Certain products may be excluded.
Multiple offers may not be combined.
Offers may be limited by geography, quantity, or customer.
OXUS may modify or withdraw promotional offers where legally permitted.
Any additional conditions displayed with a promotion will also apply.
We aim to keep information on our website accurate and current.
However, the website may occasionally contain:
Typographical errors
Pricing errors
Product description errors
Availability errors
Technical inaccuracies
We reserve the right to correct errors and update information where necessary.
Where account registration is available, you are responsible for maintaining the confidentiality of your account credentials.
You agree to:
Provide accurate information
Keep your account information updated
Protect your password
Notify us if you become aware of unauthorised account activity
You are responsible for activity occurring through your account to the extent permitted by applicable law.
You agree not to use the OXUS website:
For unlawful or fraudulent purposes
To violate the rights of another person
To distribute viruses, malware, or malicious code
To interfere with website security
To attempt unauthorised access to our systems
To scrape or extract website data through unauthorised automated methods
To impersonate another person or organisation
To submit false or misleading information
To interfere with another customer's use of the website
To misuse our trademarks, copyrighted material, or intellectual property
We may restrict or terminate access to the website where we reasonably believe these Terms have been violated.
Unless otherwise stated, all materials appearing on the OXUS website are owned by, licensed to, or lawfully used by OXUS.
This may include:
OXUS name and logo
Product names
Product packaging
Photographs
Videos
Graphics
Illustrations
Website layouts
Written content
Product descriptions
Advertising creatives
Designs
Brand assets
You may not reproduce, copy, distribute, publish, modify, sell, commercially exploit, or otherwise use our intellectual property without prior written permission except where permitted by law.
If you submit a review, testimonial, photograph, feedback, comment, or other content to OXUS, you confirm that:
The content is accurate to the best of your knowledge.
You have the right to submit the content.
It does not violate another person's rights.
It is not unlawful, defamatory, threatening, misleading, or offensive.
Subject to applicable law and any permissions obtained from you, OXUS may use submitted reviews or feedback for operating, improving, and promoting its products and services.
Our website may contain links to or integrations with third-party websites and services, including:
Payment gateways
Courier partners
Social media platforms
Analytics providers
Advertising platforms
External websites
These third parties operate independently from OXUS.
We are not responsible for the content, security, availability, or practices of third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
Your use of our website is also subject to our Privacy Policy, which explains how we collect, process, store, and protect personal information.
By using our services, you acknowledge that your personal information will be handled in accordance with our Privacy Policy and applicable law.
We aim to keep the OXUS website available and functioning properly.
However, we do not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable because of:
Maintenance
Updates
Technical failures
Hosting problems
Network interruptions
Security incidents
Events outside our reasonable control
We may modify, suspend, or discontinue parts of the website where necessary.
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.
We do not guarantee that:
The website will always be uninterrupted or error-free
Every product will be suitable for every individual
Product results will be identical for all customers
Website information will always be completely free from technical errors
Nothing in these Terms excludes warranties, guarantees, or protections that cannot legally be excluded.
To the maximum extent permitted by applicable law, OXUS will not be liable for indirect, incidental, special, or consequential losses arising solely from the use or inability to use our website or products where such liability may lawfully be limited.
This limitation does not apply where liability cannot legally be excluded or restricted, including any mandatory consumer rights available under applicable law.
To the extent permitted by applicable law, you agree to indemnify OXUS against losses, claims, liabilities, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
OXUS will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, internet outages, courier interruptions, epidemics, technical failures, or similar events.
We may update these Terms of Service periodically to reflect changes to our:
Products
Website
Services
Business practices
Legal obligations
Updated Terms will be published on this page with a revised effective date.
Your continued use of the website following an update will be subject to the revised Terms to the extent permitted by applicable law.
These Terms are governed by the laws of India.
Any disputes arising in connection with these Terms, our website, or our products will be handled in accordance with applicable Indian law and the jurisdiction legally applicable to the dispute.
Nothing in this section restricts any mandatory rights or remedies available to consumers under applicable consumer protection laws.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to remain effective to the extent permitted by law.
These Terms, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any additional policies displayed on the website, constitute the applicable terms governing your use of OXUS services and purchases.
If you have questions about these Terms of Service, an order, or our products, please contact:
OXUS
Email: priyanshugroupoxus@gmail.com
Phone: +91 8295198000
Business Address: New Saraswati Colony, Vill. Kheri Markanda, K.K.R , Haryana - 136131